Organisations today are facing increasing pressure to deliver faster, more consistent and seamless services while managing rising workloads and evolving expectations. In this session, Fujitsu will explore how ServiceNow’s Now Assist and AI Agents can transform service operations by automating repetitive work, improving service quality, and enabling teams to focus on higher‑value tasks. Drawing on real‑world implementation insights, we’ll break down how AI Agents streamline incident, problem, and knowledge workflows, standardise processes, and enable 24/7 responsiveness. We’ll also outline the practical steps organisations should take to prepare for AI adoption — from establishing the right foundations to identifying early, low‑risk value opportunities. This session offers a clear, pragmatic view of how ServiceNow AI can drive measurable operational efficiency today while building the capability for what’s next.