Name
[TMT Track] Don't Just Build AI. Run Your Tech Business on It.
Date & Time
Monday, March 9, 2026, 3:35 PM - 4:00 PM
Rajiv Narula
Description

Tech providers are investing heavily in building AI, but many still run their business with manual work, disconnected teams, and reactive processes. That gap is where margins erode and customer value breaks down. Learn how tech providers are using AI inside their own operations to change how work gets done across support, service delivery, and customer success. See how running the business on AI helps teams act faster, reduce complexity, and deliver customer value consistently over time

Debashish Singh
Persistent Systems
CIO

Venkat Yellapantula
Indian Bank
CDO

Prakash Hegde
L&T Construction & Mining Machinery
CDIO

Gargi Chakraborty
Flipkart
Head of Internal Controls

Ebenezar Vidyasagar
Texas Instruments
Sr Director, IT Applications

Sumeet Mathur
ServiceNow India Tech & Business Center
SVP & MD

Neeraj Bhatia
ServiceNow
VP, Sales

Mahesh Chikodi
ServiceNow
Chief Transformation Officer

Anand Kumar
Syngene International Limited
Head – IT Infrastructure

Venugopal Mangipudi
Novartis
Global ServiceNow COE Lead

Prabhakar Cherukuri
LTM
Digital Transformation & ServiceNow Platform Leader

Praveen Narayanamurthy
Cognizant
Sr Director IT

Rohan Pada
Deloitte
Partner, Customer Strategy & Design

Dhivya Harinarayanan
EY India
Director, Technology Consulting,

Pravin Srinivasan
ServiceNow
AVP, CRM

Sudha Narayan Reddy
ServiceNow
Area VP, Customer Excellence Group

Gauravkumar Mahendru
ServiceNow
Director, Technology Workflows

Rajiv Narula
ServiceNow
Director, Solution Consulting - TMT

Markoss Martina
ServiceNow
Director, Industry Solutions

Lavanya Sadasivam
ServiceNow
Director, CRM Solution Consulting ​