Registration Closed: ServiceNow AI Summit Hong Kong

Experience the AI Platform—delivering powerful outcomes across every corner of the enterprise.

Everyone’s talking about AI, yet most are still struggling to make it work. Because knowing about AI isn’t the same as knowing how to put it to work for you.

ServiceNow AI Summit is where that changes. Whether you’re just getting started or farther along on your AI journey, you’ll learn how to apply AI to real problems and walk away with strategies you can use the very next day at work.

Join us to see how ServiceNow acts as the AI control tower for business reinvention and learn how to put AI to work for you.

ServiceNow Partners please note this event is open to sponsoring partners only.

Agenda At-A-Glance
8.30am - Registration, Expo
9.30am - Keynote, Customer Panel
11.00am - Breakout Sessions (IT, Customer & Employee Experience)
12.45pm - Lunch, Expo

17 March

8:30 AM - 9:30 AM

Registration, Partner Showcase, & ServiceNow Booth

9:30 AM - 9:40 AM

Welcome Address

Speaker:
- Melissa Ries, Group Vice President & Managing Director Asia & Korea, ServiceNow

9:40 AM - 10:10 AM

Keynote: The AI Control Tower: Your Blueprint for Business Reinvention

Speakers:
- CK Tan, APAC Innovation Officer, ServiceNow
- Alan Ta, Senior Advisory Solution Consultant, ServiceNow

10:10 AM - 10:30 AM

Building the Agentic Organization: Key Shifts That Define an AI-Native Organisation

Moderated by Larry Leong, Sales Director, North Asia, ServiceNow

Speakers:
- Keith Ip, Chief Technology Officer, Li & Fung
- Jason Cox, Executive Manager, Business Process Re-Engineering, The Hong Kong Jockey Club 

10:30 AM - 10:50 AM

The Velocity of Value: Scaling AI & Employee Experience at Enterprise Speed

Moderated by Colin Tan, Area VP, Solution Sales Leader, Asia & Korea, ServiceNow

Speakers:
- Crystal Chan, Group Chief Technology and Information Officer, DFI Retail Group
- Benny Woo, ServiceNow Alliance Leader, Deloitte Consulting

10:50 AM - 11:10 AM

Coffee Break

11:10 AM - 12:30 PM

IT Track

11:10AM - 11:35AM Autonomous IT & Security: Enhancing Operations Resilience

Speakers:
- Jervin Hew, Senior Manager, Solution Consulting, Technology Workflows, ServiceNow
- Wallace Lam, Senior Advisory Solution Consultant, ServiceNow

11:35AM - 11:55AM Governing Growth at Scale: How a Global E-Commerce Leader Standardized, Automated and Secured Operations with ServiceNow by DXC

Speaker:
- Isaac Chow, Head of Custom Applications, Greater China, DXC Technology

11:55AM - 12:15PM AI Orchestration in Action: Building the ‘Front Door’ to Work and an AI Control Tower with ServiceNow and Infosys

Speaker:
- Madhav Timalsina, VP & Head of Markets - Greater China Region, Infosys

12:15PM - 12:30PM Closing

Customer & Employee Experience Track

11:10AM - 11:35AM Autonomous Operations & Employee Experience: How AI Agents Free Your People for Strategic Work

Speakers:
- Sri Lakshmi Kodali, Senior Director, Core Business Services Transformation Executive, ServiceNow
- Timothy Goh, Solution Sales Executive, Core Business Solutions, ServiceNow

11:35AM - 11:55AM Putting people first with Responsible AI by EY

Speakers:
- Mike Chen, Partner, ServiceNow Practice Lead, EY Greater China
- Chee-Kong Wong, Partner, Technology Consulting, EY Oceania

11:55AM - 12:25PM Reimagine CRM: Drive Loyalty and Revenue

Speaker:
- Prem Ganesan, Director, CRM Sales, ServiceNow

12:25PM - 12:30PM Closing