Victorian Government agencies are under pressure to deliver $5 billion in savings while modernising systems where 40% of core platforms are approaching end-of-life. The Silver Review has made digital reform non-negotiable — with $94 million in savings mandated from accelerating digital capability alone. This session shows how AI and workflow automation on a single platform can help agencies consolidate fragmented systems, govern AI adoption ethically, and turn mandated reform into measurable productivity gains.

Speakers:
Nick Herbert, Director, Global Public Sector Strategy, ServiceNow
Rachael Wiafe, Advisory Solution Consultant , ServiceNow