Name
Room 210 - Cognizant Gold Sponsor Session: Accelerating Autonomous IT: Roadmap to Zero‑Touch Operations powered by Now assist
Date & Time
Thursday, March 12, 2026, 3:25 PM - 3:45 PM
Description

IT organisations are being asked to deliver faster resolution, better experiences, and lower operational cost - without adding headcount. Learn a practical roadmap to autonomous IT operations with Now Assist. Cognizant shares how to move from automation to autonomy using AI-driven triage, AI Agents, and operational intelligence - based on global AI thought leadership and enterprise learnings. Walk away with clear steps to identify high-impact use cases, strengthen readiness, and scale from assisted support to closed-loop operations

Shreyas Kokane, Head of ServiceNow Solution Consulting APAC, Cognizant