AI is fundamentally changing how businesses operate – and the ServiceNow Platform is at the heart of this transformation. We'll explore key market trends, Deloitte's proven approach to AI transformation, and a practical, scalable AI roadmap. The presentation will focus on essential areas of action: AI Roadmap & Governance with AI Control Tower, AI Experience (including Moveworks), and AI Orchestration – demonstrating how AI can be scaled responsibly and measurable business results achieved.