The event bringing AI breakthroughs to life
AI is only as powerful as the platform it’s built on. Join us at the ServiceNow Put AI to Work Summit and experience powerful, purpose-built AI solutions in action—helping you realize business value fast by bringing intelligence to every corner of the business.
From keynotes highlighting our latest GenAI innovations to customer stories and insightful breakout sessions, the event connects experts, partners, and fellow practitioners during one incredible day of learning.
ServiceNow Summit Vancouver is a free to attend event.
We hope you'll join us!
Keynote Session
Listen to our trailblazing leaders as they unveil their bold visions for the future of ServiceNow and the transformative influence of AI on the industry. Gain the strategic insights you need to shape your organization's journey.
Peer Networking
Engage in dynamic discussions with fellow enthusiasts and visionary minds. This is your perfect chance to swap stories, tackle challenges, and absorb the collective intelligence of the ServiceNow community.
Breakout Sessions
Dive into the latest at ServiceNow with content-rich sessions led by top industry experts and strategic partners. Uncover best practices, and hear real-world success stories that will empower you to elevate your game.
ServiceNow Summit Super-Connector Challenge
Invite your colleagues to join the Vancouver Summit and earn ServiceNow swag and a chance to win a lunch for your team! Turn your networking power into rewards by signing up for the ServiceNow Summit Super-Connector Challenge. Learn More Here.
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Agenda
Click into each header for session details
8:30 AM - 9:30 AM: Arrivals, Breakfast & Registration
9:30 AM - 10:15 AM: Industry Sessions
The AI Advantage: Revolutionizing IT with ServiceNow AI Agents
Under pressure to further take out technology costs and reduce the risks associated with your assets? It's a team sport. See ways the CIO, Enterprise Architect, and Asset Manager work together to achieve company goals, optimize technology spend, and ensure continuous governance for ongoing success. You'll learn how the ServiceNow platform drives effective collaboration and delivers outstanding value across these personas.
Put your data to work: Introducing Workflow Data Fabric
Workflow Data Fabric is a native data layer built into the ServiceNow Platform that puts your data to work. Power all your workflows, AI agents and analytics with real-time access to data from any source, all without leaving ServiceNow’s single, scalable platform. Join this session to learn how you can activate and automate data across any system and data source to seamlessly connect people, places, processes and systems to accelerate, optimize, and simplify service delivery.
From Overworked to Automation: AI-Powered Efficiency in the Public Sector
Government employees face mounting workloads and inefficiencies, but AI-driven automation offers a path to relief. In this session, we’ll explore a four-step implementation approach, moving from structured processes to full automation, and examine AI’s evolution from “human in the loop” to “human on the loop” models. Through interactive discussions and demos, we’ll showcase how AI can enhance government processes and the future of AI-human collaboration. Join us for a dynamic session that redefines AI’s role in government efficiency!
Redefining Healthcare: Embracing Technological Innovation with Al
AI is redefining what’s possible in healthcare. This session will showcase how ServiceNow’s cutting-edge AI capabilities are transforming the industry through three use cases: patient remote monitoring, intelligent HR automation, and seamless medical device setup. We’ll explore how these innovations push the limits of traditional workflows and discover how AI is not just optimizing healthcare—it’s revolutionizing it.
10:30 AM - 11:30 AM: Keynote and Customer Panel: Put AI Agents to Work for People
ServiceNow AI Agents are here to drive exponential productivity across every corner of your business. Join us to experience real AI Agents built on the AI platform for business transformation. We'll share customer success stories, live demos, and practical guidance on how you can integrate AI agents into your workflows. Hear from our leadership, our customers, and get a sneak peek at what’s ahead.
11:30 AM - 12:45 PM: Lunch
11:30 AM - 12:45 PM: Women In Tech Lunch
Join us for an inspiring Women in Technology Panel discussion, featuring female trailblazers from leading organizations. We’ll get up close and personal as they share their stories, challenges and lessons learned while exploring four topics: promotion barriers, burnout prevention, male allyship and navigating leadership ranks. This session aims to foster a supportive community, promote diversity, and inspire the next generation of women in technology.
Women in Tech lunch is open to all attendees. Capacity is limited. Please be aware that seating is first come, first served and may fill up.
12:45 PM - 1:15 PM: Sponsor Sessions
ScreenMeet: Intelligent Remote Support Used by NOW IT for Productivity and Security
ServiceNow transformed its IT support with ScreenMeet’s intelligent remote support platform, cutting resolution times by 50%, reducing costs, and boosting productivity—all within a secure Zero Trust framework. Learn how their AI-driven approach modernized support, safeguarded operations, and empowered their team. Gain actionable strategies to enhance efficiency, improve security, and future-proof your IT operations.
Tanium: Accelerate IT & Security Automation with ServiceNow + Tanium
Organizations are moving beyond Generative AI to Agentic AI. Tanium and ServiceNow are transforming IT and security operations with autonomous workflows that boost efficiency and accelerate outcomes. By integrating Tanium’s real-time data and ServiceNow’s AI-driven workflows, teams can resolve incidents in hours, not days, reduce risk, and drive confident automation. Join us to explore the future of autonomous IT and security operations.
EY: Responsibly scaling AI: A path to competitive advantage
As Artificial Intelligence (AI) begins to proliferate daily operations and throughout numerous industries, organizations need to deploy these innovative technologies in a responsible manner that builds trust and confidence. In this session, explore how Generative AI can yield a competitive advantage through rapid innovation enablement and increased operational efficiency but only when it's delivered with important risk principles and activities and when organizations adhere to rigorous AI policies and standards.More information coming soon
KPMG: KPMG & ServiceNow What is the difference between Agentic AI vs. Generative AI
Artificial intelligence (AI) has become the buzzword of our time. It’s a term that often conjures images of robots and self-learning machines, but in reality, AI is a broad umbrella with many distinct subfields.
Two of the most talked-about developments today are generative AI and agentic AI. The crucial thing to grasp is that they function in distinctly different ways. Understanding these differences is essential if we want to grasp how AI is reshaping our world—and how it will continue to do so.
1:30 PM - 2:00 PM: Afternoon Sessions
Lowering technology costs and risks
HR Service Delivery: Supercharging the future with new AI-powered innovations
Struggling with fragmented HR systems, inefficient processes, and limited insights? In this session, discover how ServiceNow HR Service Delivery supercharges employee experiences from hire to retire. Check out our latest HR innovations and future roadmap designed to empower employees to self-serve answers and help them navigate important milestones. And, enable employees managers, agents, and leaders to work smarter, faster, and more efficiently with AI Agents. Don't miss this opportunity to transform your HR processes and drive unprecedented productivity across your organization.
Now on Now: How we modernized enterprise business services with the Now Platform
Traditionally, cost has been the strategic driver for companies pursuing business services transformation, but it isn’t the only priority anymore. In this session, learn how ServiceNow approached our modernization of business services, focusing on increased efficiencies and effectiveness across the enterprise—and a better overall user experience. We'll share how digitizing processes on one platform and scaling with a Center of Excellence allowed us to do it all with minimal disruption.
Governance, Risk, and Compliance: Automating, scaling, and aligning risk and compliance across the enterprise
Risk and compliance management keep getting more business, board, and regulator scrutiny, and the audit findings can be calamitous. Learn how ServiceNow's market-leading GRC platform helps your teams automate, scale, and collaborate. We make work easier using a common language and data model, pre-built analytics, and AI-powered workflows. This is your chance to use our roadmap to build your roadmap to efficient, automated operational resilience and enterprise-wide risk and compliance management, featuring Yokohama, Zurich, and ServiceNow AI Agents.
2:15 PM - 2:40 PM: Afternoon Sessions
Revolutionize your CRM: Transform Service and Sales with AI
AI is revolutionizing customer experiences by enhancing self-service, fostering meaningful customer interactions across sales and service, and delivering faster resolutions. Discover how ServiceNow empowers organizations to sell, fulfill, and serve customers on one AI platform. By leveraging AI Agents and automation, businesses can significantly reduce costs, free human agents from repetitive tasks to focus on complex customer needs, and accelerate resolution times. The result? Increased revenue, lower service costs, and transformed customer experiences that build lifelong loyalty.
Security Operations: Accelerating response time and boosting productivity with GenAI
In the race to protect your organization from the next threat, AI can either become your greatest asset, or your biggest worry. Learn how Now Assist for Security Operations empowers CISOs, managers and analysts to boost productivity and reduce response times (and even help de-risk your business). With Now Assist, SOC teams can interact with the security virtual agent to speed up investigation and leverage AI-Powered response and suggested actions to streamline operations and improve incident management. The future belongs to security teams who embrace and harness AI, and we’ll show you how to get ahead of this wave.
Put AI Agents to Work Faster with ServiceNow Impact
Join us for an inside look at how ServiceNow customers are getting to value fast. Using ServiceNow Impact, a customer success product powered by AI and human expertise, customers are maximizing the power of the AI platform for business transformation. Hear how you can fast-track value and deliver measurable results with a high-performing platform that's ready for innovation and growth, uninterrupted technical support, expert guidance, tailored training, AI accelerators—and more.
Finance and Supply Chain: Transforming operations with the ServiceNow AI Platform
Few areas of business have faced more pressure to transform than the finance, procurement, and supply chain teams. Yet most are stuck managing these critical functions with manual activities and disconnected processes that sit on the same old silos of point technologies and costly legacy systems. Learn how ServiceNow is simplifying how to purchase products and services, replacing forms to fill with AI-guided conversational intake, streamlining collaboration across supply chains, and ensuring payments are accurate and on time - all using a single AI platform for business transformation.
3:00 PM - 3:30 PM: Afternoon Sessions
Now on Now: Intelligence in IT operations - an ITSM + ITOM AIOps story
ServiceNow IT has big dreams! We aspire to have “0” user reported incidents, “0” service desk and “0” outages to give our employees and our customers the best possible experience. In this session, we'll share how we use the Now Platform, ServiceNow ITSM + ITOM AIOps to help us manage our IT infrastructure with intelligence at every turn. We'll show you how we use AI and ML algorithms to automate our IT operations, provide real-time insights, and predict and prevent outages before they occur. Learn how we Shift left using Virtual Agent and GenAI.
Strategic Portfolio Management: Plan and Deliver Responsible AI Initiatives effectively
Unlock the full potential of AI with the right tools and strategies! Join us to explore how Strategic Portfolio Management (SPM) serves as the foundation for prioritizing, managing, and delivering impactful AI initiatives while ensuring AI governance . Discover how ServiceNow AI Agents can help businesses implement their AI strategy roadmap effectively, enabling them to outpace competitors, accelerate value delivery, and transform their business in a rapidly evolving market.
Automate any workflow: Turn ideas into action with AI Agents and Low-code
Is the skills gap preventing you from realizing the full potential of Agentic AI? Low-code offers a way to empower existing IT teams to quickly build and deploy AI-powered applications without needing specialized AI/ML skills. Learn how you can combine AI agents and low-code to turn citizen developers into AI orchestrators to drive innovation, increase efficiency, and unlock new value for your organization, all while democratizing access to powerful AI capabilities.
3:30 PM - 4:30 PM: Reception
Sponsors
Diamond
Platinum
Hyatt Regency Vancouver, Vancouver, BC, Canada