Join this invitational only roundtable with ServiceNow and Zoom and re-imagine how GenAI can turn every Customer interaction into a moment of loyalty.
Customer expectations have never been higher—and neither has the potential of Generative AI. Join an exclusive, small‑group roundtable to hear Zoom’s own Customer Experience team share how they are reshaping CRM workflows and service touchpoints with GenAI, then exchange ideas with peers facing the same challenges and opportunities.
Heads of Customer Service / Support
CRM & CX Directors
Digital Transformation leads
AI/ML Product Owners and Architects
This session is capped at 15 senior professionals to ensure an open, high‑value dialogue.
14:00‑14:10 Welcome & participant introductions by ServiceNow
14:10‑14:40 Customer Spotlight: Zoom’s CRM & GenAI journey
14:40‑15:05 Roundtable discussion & live Q&A
15:05‑15:25 “What’s Next?” Expert wrap‑up with X (our GenAI strategist)
15:25‑15:30 Key takeaways & next steps
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You are not aware of any conflict of interest that would prohibit your attendance and receipt of items of value provided at the event. Your attendance and receipt of items of value is not prohibited by any laws or policies applicable to you. If necessary, your employer has approved your request to attend. You understand that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment by you or your employer.
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Area VP Solution Sales EMEA North, ServiceNow
CX Evangelist AI, Zoom
Customer Experience Sales Specialist, Zoom
Day 1
Day 2
8:00 AM to 5:00 PM - Arrivals, Breakfast & Registration
Solution & industry Kenote. Closing Luminary, Breakouts, Theaters
9:00 AM to 5:00 PM - Expo, Demos, and Content
11:00 AM to 12:00 PM - World Forums Keynote
12:00 PM to 12:45 PM - Lunch
12:00 PM to 5:00 PM - Expo, Demos, and Content
4:00 PM to 5:00 PM - Networking Reception
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