From Ambition to Accountability: Governing AI at Scale with ServiceNow and EY

As AI adoption accelerates, organizations are increasingly challenged to maintain transparency, control, and accountability across their AI landscape. Join ServiceNow and EY for this full day event at the ServiceNow Innovation Center Munich.

In this interactive session, we will explore

How organizations can achieve end-to-end visibility of AI use cases, risks, and value
What effective AI governance and ownership models look like in practice
How to establish control and risk oversight across the AI lifecycle
How leading organizations operationalize AI governance using ServiceNow AI Control Tower
The session combines executive perspectives, real-world insights, and interactive exchange to share practical approaches and experiences.

Agenda

09:15 | Arrival & Networking

Start the day in an informal setting and make valuable connections with peers from across industries.

09:30 | AI market context, governance needs, your experience exchange and priority pain points

In an interactive format, we bring together peer perspectives to explore key questions around AI landscape visibility, ownership, and governance. Building on this exchange, we derive a structured view on what organizations typically lack today — and what effective AI governance requires in practice.

12:15 | Lunch & Informal Exchange

13:00 | ServiceNow AI Control Tower demonstration and live customer use case walkthrough

14:00 | Short Break

14:45 | Capability deep dive, Q&A and working session (capability to pain-point mapping)

16:15 | Wrap-up

We summarize key takeaways.

From 16:45 | Open Networking and drinks

Continue the conversation in a relaxed setting because the best ideas happen after the last slide.

Country

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Time Zone: (UTC+02:00) Berlin, Bern []

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Acknowledge your ticket may include food, beverage, swag transportation and/or accommodation that ticketholders are entitled to receive, and which represents a fair market value of no more than 50CHF

March 15
Day 1

Tuesday, March 10, 2026
9:30 AM - 10:00 AM																Welcome & Introduction
10:00 AM - 10:45 AM																Understand today’s AI landscape and how to approach it pragmatically
10:45 AM - 11:00 AM																Break
11:00 AM - 11:30 AM																Hands-on: How AI improves data quality and unlocks better insights and automation
11:00 AM - 11:45 AM																Identify and prioritize the most valuable AI use cases
11:45 AM - 12:00 PM																Use-case discussion wrap-up
12:00 PM - 12:45 PM																Lunch
12:45 PM - 1:15 PM																Agentic AI demos: Productivity, deflection and user experience
1:15 PM - 2:00 PM																Hands-on: Configuring, governing and customizing Agentic AI
2:00 PM - 2:15 PM																Break
2:15 PM - 2:45 PM																AI Agents in real scenarios and applying them safely at scale
2:45 PM - 3:30 PM																Wrap-up discussion and Q&A
3:30 PM - 4:00 PM																Feedback and closing

Time Zone: (UTC+02:00) Berlin, Bern []

Alexandra Gradehand

Partner
EY Consulting GmbH

Sven Petrich

Partner ServiceNow Practice
EY Consulting GmbH

Sumitesh Sharma

Solution Consulting Leader - Risk & Security
ServiceNow