Discover how to eliminate service bottlenecks and accelerate resolution through intelligent automation on the ServiceNow platform.

This workshop showcases how organizations can streamline work intake, triage, and resolution by using Process Mining to uncover inefficiencies and applying AI-driven routing with Advanced Work Assignment and Predictive Intelligence to move work to the right place—faster. We’ll also demonstrate how Issue Auto Resolution and Now Assist Agents automate the resolution of simple, repeatable issues, reducing ticket volume and operational noise.

By removing manual effort and low-complexity work, teams can scale more efficiently, improve consistency, and free agents to focus on higher-value tasks—delivering faster, more reliable experiences for end users.