As the AI Platform for Business Transformation, ServiceNow’s single architecture and a single data model alongside a single database tie everything together as the foundation. Whether you’re building a house, a skyscraper, or a business transformation platform, a solid foundation is required to ensure Agentic-AI can work effectively.
ServiceNow enables organizations to make technology work across all business functions. These workflows rely on structured configuration data as well as unstructured process data to ensure accurate data-driven decisions can be made in real-time. Agentic-AI then leverages this data from every corner of the business to connect and automate workflows based on AI.
During this half-day workshop, you will learn why configuration data is critical for driving digital change for your business, how to achieve a healthy CMDB, and how to populate and maintain it properly to enable AI automation. This collaborative session is targeted towards IT Functional Leaders, Configuration Management / CMDB team members, and your ServiceNow team.
Optional Afternoon Labs (Self-Paced), 13-16:30h:
After the main sessions, we’ll open up hands-on labs for you to apply what you learned:
- Understand how having data modeled according to the Common Services Data Model (CSDM) can help solve common challenges many organizations face, such as determining the impact of changes in service management or assessing the risk of degraded or broken systems.
- Learn different ways to build automated Application Service maps quickly.
- Discover utilities for understanding key health metrics of data in the CMDB & learn how to audit and correct data.
General Notes:
- Language: English
- Bring your challenges: we’ll leave time for discussion, so you get solutions relevant to your environment
- Technical requirements: stable internet, access to virtual conferencing tools, ability to access the ServiceNow instance (for labs).
- For any content-related question, reach out to Anjali Jaiswal