Put AI to work for your Customers!
Reinventing CRM for the Experience Economy
ServiceNow reimagines CRM for the AI era to sell, fulfill, and service on one unified platform providing exceptional end-to-end experiences.
Traditional CRM serves as a system of record ending at the front office, putting customer acquisition and retention at risk. They capture data—but they don’t drive outcomes. They show what happened—but don’t help teams take action. Too often, they leave sales, service, and operations working in silos, struggling with manual handoffs and disconnected systems.
Today’s customers expect more than fast service—they want personalized, proactive experiences that anticipate their needs and resolve issues without friction.
ServiceNow CRM delivers intelligent solutions to help businesses shift from reactive customer service to proactive engagement and ensure consistent end‑to‑end service experiences across departments. The ServiceNow CRM AI Platform connects workflows across systems and departments, eliminating inefficient processes tied together by spreadsheets, shared inboxes, and human middleware.
Secure your spot now and join the CRM conversation that actually matters.
You’ll walk away with
-Strategic peer insights on closing CRM execution gaps
-Concrete examples of automation and orchestration at scale
-A fresh approach to driving efficiency, loyalty, and growth—without starting from scratch
Who Should Attend?
This session is designed for executives responsible for revenue, customer experience, service operations, and digital transformation—typically at the CxO to C-2 level, including:
-Chief Revenue Officers / Heads of Sales
-COOs and Heads of Customer Operations
-CMOs / CXOs / Heads of Digital or Customer Experience
-Heads of Service / Field / Order Fulfillment
-Transformation or Shared Services Leaders
What You’ll Learn
-Why traditional CRM stacks are failing at execution
-How modern leaders are orchestrating journeys across sales, service, and fulfillment
-Where automation and AI deliver the biggest operational wins
-How to gain visibility, speed, and accountability across functions
All in a sharp, peer-led format—no product pitches.
Please note: This is a customer-facing event, and we are unable to accommodate partner attendance.
Please complete the form below to register to this event. All fields are required.
Please fix the following errors:
You are not aware of any conflict of interest that would prohibit your attendance and receipt of items of value provided at the event. Your attendance and receipt of items of value is not prohibited by any laws or policies applicable to you. If necessary, your employer has approved your request to attend. You understand that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment by you or your employer.
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Agenda
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