ServiceNow Public Sector Solution Exchange

The best ideas in government do not stay in one agency. They travel. This session is part of a growing series where public sector leaders come together to share what they are building, what they have learned, and what is coming next on the Now Platform. Each session features a different agency voice.

Our Next Session

This session brings together two government voices across state and local government, each with their own story of how ServiceNow is reshaping the way they serve their communities and support their internal customers.

Indiana Office of Technology shares how they modernized asset management across the state, consolidated operations on a single platform, and their vision for serving constituents across the state. It's a story of operational scale, strategic consolidation, and what becomes possible when the foundation is right.

Loudoun County, Virginia brings the local government perspective on how to make it all work. From governance to road mapping to building a team set up to succeed on the platform, Loudoun shares how a fast-growing county is using ServiceNow to keep pace with constituent expectations and an evolving workforce.

Two governments. Two stories. One conversation about what's working and what's coming next. Come ready to contribute. This series is built on the idea that the conversation in the room is just as valuable as the stories on the screen.

What You Will Take Away

An inside look at modernizing asset management and consolidating operations on a single platform

A vision for unifying constituent services, and what it takes to get there

Best practices for platform governance

Real examples of how state and local governments are turning technology investments into outcomes

Connection to a growing peer community, with more agency stories ahead

Upcoming Sessions Led By You & Your Peers

The roadmap from legislation to execution

Legacy process automation and modernization

Reimagining government work and processes with AI

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Time Zone: (UTC-04:00) Eastern Time (US & Canada) []

1:00 p.m. - 1:30 p.m.

Registration

1:30 p.m. - 1:40 p.m.

Welcome & Opening Remarks

1:40 p.m. - 2:20 p.m.

Reinventing Public Services in the Age of AI

2:20 p.m. - 3:00 p.m.

Exceeding Expectations: Transforming the Constituent Experience

3:00 p.m. - 3:45 p.m.

Reimagining Work: Elevating the Employee Experience

3:45 p.m. - 4:20 p.m.

ServiceNow in Virginia: Client Perspective

4:20 p.m. - 4:30 p.m.

Closing Remarks & Transition to Networking

4:30 p.m. - 6:00 p.m.

Happy Hour

Time Zone: (UTC-04:00) Eastern Time (US & Canada) []

Jonathan Manley

Consultant
Loudoun County Government

Tamara DeGraff

Deputy IT Director
Indiana Office of Technology

Chris Dilley

CTO - State and Local Government/Higher Education
ServiceNow

Spencer Smith

Manager, Solution Consulting
ServiceNow

Briana Loftin

Enterprise Architect
ServiceNow

Steven Reese

Director, Solution Consulting, SLED
ServiceNow

ServiceNow Public Sector

Solution Exchange