Enterprise Architecture: EA with an EA

Join Andrew Fortin, Solution Sales Executive at ServiceNow, for a candid conversation with Charles Bartley, Enterprise Architecture Outbound Product Manager at ServiceNow and former Enterprise Architect at Boeing.

Charles brings a rare perspective — having sat in the EA seat himself, he understands firsthand why so many Enterprise Architecture programs in healthcare and life sciences struggle to deliver on their promise, and what he wishes he had known earlier in his career.

From navigating complex regulatory environments and aging clinical infrastructure to supporting M&A integration and digital health transformation, EA in healthcare carries stakes that few other industries can match. Whether you're just getting started or trying to drive more impact from an existing program, this session is designed for Enterprise Architects in healthcare systems, payer organizations, and life sciences companies.

Topics to be covered:

Where to start with Enterprise Architecture in a complex healthcare environment?
Do I need my CMDB in order first? — Prerequisites of an EA program, and what that means when clinical and operational systems are deeply intertwined
How AI can help healthcare and life sciences organizations deliver EA value faster?
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Select session	Name	Time	Description

Andrew Fortin

sales
Servicenow

Charles Bartley

Outbound Product Manager: Enterprise Architecture
ServiceNow