You bring your strategic priorities, we'll a bring a team of industry experts and technologists ready to tailor the agenda to your objectives.
Through immersive demonstrations and interactive dialogue, we'll showcase how ServiceNow brings AI-powered workflows to life across your enterprise.
With the right people, insights and tools in the room, you'll leave with a clear action plan to boldly move forwards.
Ready to join us? Register now to secure your spot
Leaders across technology, internet, media and telecom carry a particular version of the AI question. Many of you run AI inside your own business while building it into what you offer customers, so the bar for what counts as “working” is high. The questions are practical ones. How do you take agents from pilot into production? How do you secure an estate that changes by the hour? How do you give employees and customers an experience that holds up at scale, and govern all of it once it’s live? Over two days in Hyderabad, a small group of CXOs will go deeper than a typical briefing. The first evening is at The Westin, followed by a full day at the ServiceNow Innovation Center. After a keynote on where the platform is heading, the day moves into in-depth, hands-on sessions with ServiceNow product and engineering teams: AI for every employee Security operations CRM AI governance Building your own agents What’s newest on the platform Sessions are built around the decisions you’re already making. You’ll leave with the outline of a roadmap you can take back to your team.
Leaders across technology, internet, media and telecom carry a particular version of the AI question. Many of you run AI inside your own business while building it into what you offer customers, so the bar for what counts as “working” is high. The questions are practical ones. How do you take agents from pilot into production? How do you secure an estate that changes by the hour? How do you give employees and customers an experience that holds up at scale, and govern all of it once it’s live?
Over two days in Hyderabad, a small group of CXOs will go deeper than a typical briefing. The first evening is at The Westin, followed by a full day at the ServiceNow Innovation Center. After a keynote on where the platform is heading, the day moves into in-depth, hands-on sessions with ServiceNow product and engineering teams:
Sessions are built around the decisions you’re already making. You’ll leave with the outline of a roadmap you can take back to your team.
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Learn from industry leaders and ServiceNow experts sharing real-world insights and best practices.
Discover how AI-powered workflows can transform your business operations and drive efficiency.
Hear from organizations that have successfully implemented ServiceNow solutions at scale.
Connect with peers, partners, and ServiceNow professionals to expand your network.
Day 1 - May 20
Day 2 - May 21
Who should attend: IT Operations managers and practitioners responsible for service reliability, infrastructure health, or operational performance Modern IT operations demand more than monitoring alone. With growing complexity across applications, infrastructure, and services, operations teams need AI-driven capabilities to identify issues earlier, reduce noise, improve visibility, and prevent outages before they impact the business.
In this workshop, ServiceNow experts will introduce the latest AI-first approach to operational resilience through ServiceNow ITOM AIOps. You will gain an overview of how these capabilities support proactive operations, improve system health monitoring, and help organisations optimise service performance across complex environments.
The session includes both expert-led demonstrations and a hands-on lab, giving participants the opportunity to explore how ServiceNow’s AI-powered platform can support targeted business outcomes. Attendees will walk away with a stronger understanding of how to modernise operational processes, increase resilience, and build toward a zero-outage strategy.
Session commences at 9am
Who should attend Security and risk practitioners responsible for vulnerability management, threat response, or compliance who want to see how AI changes the remediation equation. Discover Unified Security Exposure Management (USEM), ServiceNow’s AI-powered solution that unifies vulnerabilities, misconfigurations, posture findings, and cloud/container exposures in one platform. In this interactive workshop, you’ll gain hands-on experience with the Security Exposure Management Workspace—learning how to prioritise exploitable risks using Generative AI insights, streamline remediation workflows, and operationalize standardized configurations. Walk away with practical skills and strategies to reduce risk faster and build a scalable, consistent security program.
Session commences at 1pm
Who should attend Customer service and CX operations managers and practitioners responsible for service delivery, agent productivity, or customer experience outcomes. Kickstart your Agentic AI journey in CRM with the foundational knowledge and best practices to confidently build your first AI Agent for Customer Service Management or even your Industry product! Follow along an interactive journey from using generative AI to enhance customer self-service to using agentic AI to boost live agent productivity — ending with how admins efficiently configure and optimise AI Agents to deliver personalised, scalable and customer-centric solutions powered by AI.
Who should attend: HR, shared services, and employee experience practitioners responsible for service delivery, workforce support, or operational efficiency. The Moveworks AI Assistant Lab is your hands-on playground to explore workplace AI in action! This interactive lab empowers you to chat with an AI assistant that can handle everything from answering company policies and managing calendars to resetting passwords, booking time off, and provisioning software access. Just sign in and start chatting to experience how conversational AI seamlessly integrates with systems across the enterprise to transform the employee experience and make work life easier for everyone.
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