Campus IT teams are managing more complexity than ever — cloud services, legacy infrastructure, and a user base that expects zero downtime. But when incidents occur, too much time is spent hunting across disconnected tools instead of resolving the problem.

In this hands-on lab, experience how ServiceNow IT Operations Management transforms your operations from reactive firefighting to proactive control. See how AIOps correlates alerts, surfaces business and user impact across your campus environment, and empowers operators to act faster with AI Agent insights. Explore built-in synthetic monitoring and custom dashboards that integrate with your Observability and APM tools to accelerate root cause analysis — so your team spends less time diagnosing and more time delivering reliable services to students and faculty.