Campus IT teams are fielding the same requests day after day,  password resets, access issues, app outages — while the real work piles up. What if AI could handle the routine so your team could focus on what matters?

In this hands-on morning workshop, experience how ServiceNow's generative AI transforms IT service operations on campus. See how Now Assist deflects common requests before they hit your queue, accelerates issue resolution with AI-generated summaries and recommended next steps, and empowers your team to build custom use cases tailored to your institution's unique needs. You will leave with a clear understanding of how GenAI can reduce ticket volume, speed up resolution, and extend the impact of every person on your IT team.