Digital Front Doors: How Conversation-first AI Supports Faculty and Staff Success

Faculty and staff need answers, but everyone looks for them in different ways — asking a colleague, searching online, or submitting a support request. The result is inconsistent experiences and mounting pressure on campus support teams. Join ServiceNow for a webinar on how a Digital Front Door, powered by conversation-first AI, gives faculty and staff one reliable place to find information and get things done.

You'll see how Otto, ServiceNow's native AI capability, connects campus knowledge, systems, and services to resolve more questions instantly, while the Control Tower coordinates first-party and third-party support teams behind the scenes. Walk away with a clearer picture of how a modern campus service approach builds trust, reduces support desk demand, and helps your institution consistently deliver the experience faculty and staff expect.

What You'll Learn:

Why disconnected campus tools and systems create service gaps for faculty and staff
How to modernize support and planning to meet the needs of today's faculty and staff
What it takes to build a hybrid campus strategy that aligns with higher education security and compliance standards

Country

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Time Zone: (UTC-04:00) Eastern Time (US & Canada) []

1:00 p.m. - 1:30 p.m.

Registration

1:30 p.m. - 1:40 p.m.

Welcome & Opening Remarks

1:40 p.m. - 2:20 p.m.

Reinventing Public Services in the Age of AI

2:20 p.m. - 3:00 p.m.

Exceeding Expectations: Transforming the Constituent Experience

3:00 p.m. - 3:45 p.m.

Reimagining Work: Elevating the Employee Experience

3:45 p.m. - 4:20 p.m.

ServiceNow in Virginia: Client Perspective

4:20 p.m. - 4:30 p.m.

Closing Remarks & Transition to Networking

4:30 p.m. - 6:00 p.m.

Happy Hour

Time Zone: (UTC-04:00) Eastern Time (US & Canada) []

Theresa Langlois

Advisory Solution Consultant-Employee Workflows
ServiceNow

Joe Vis

SC Manager
ServiceNow