ServiceNow Public Sector Solution Exchange

IThe best ideas in government do not stay in one agency. They travel. This session is part of a growing series where public sector leaders come together to share what they are building, what they have learned, and what is coming next on the Now Platform. Each session features a different agency voice.

Our next session

The Illinois Secretary of State (ILSOS) is the largest Secretary of State’s office in the nation, serving residents through driver services, vehicle registration and titling, business and corporate filings, public safety programs, and the Illinois State Library and Archives.

Join us to hear the value ILSOS gained by standardizing on the ServiceNow platform across the agency to streamline operations and portfolio management. Gain insight from their journey to replace a paper-and-email fleet management process with a modern, self-service fleet management solution within ServiceNow Enterprise Asset Management.

Come ready to contribute and collaborate. This series is built on the idea that the conversation in the room is just as valuable as the story on the screen.

What you will take away

Real-world examples of agency modernization on ServiceNow
An inside look at how ILSOS moved fleet management from binders and email to a self-service platform
Lessons learned from transforming operations and portfolio management
Connection to a growing peer community

Upcoming sessions led by you and your peers

The roadmap from legislation to execution
Legacy process automation and modernization
Reimagining government work and processes with AI

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Time Zone: (UTC-04:00) Eastern Time (US & Canada) []

1:00 p.m. - 1:30 p.m.

Registration

1:30 p.m. - 1:40 p.m.

Welcome & Opening Remarks

1:40 p.m. - 2:20 p.m.

Reinventing Public Services in the Age of AI

2:20 p.m. - 3:00 p.m.

Exceeding Expectations: Transforming the Constituent Experience

3:00 p.m. - 3:45 p.m.

Reimagining Work: Elevating the Employee Experience

3:45 p.m. - 4:20 p.m.

ServiceNow in Virginia: Client Perspective

4:20 p.m. - 4:30 p.m.

Closing Remarks & Transition to Networking

4:30 p.m. - 6:00 p.m.

Happy Hour

Time Zone: (UTC-04:00) Eastern Time (US & Canada) []

Brad Long

Deputy Director of Technology
Illinois Secretary of State

Chris Dilley

CTO
ServiceNow

Briana Loftin

Field CTO | Enterprise Architecture
ServiceNow

Spencer Smith

Manager, Solution Consulting
ServiceNow

Steven Reese

Director, Solution Consulting - SLED
ServiceNow

ServiceNow

Public Sector

Solution Exchange