Name
Solution spotlight: Autonomous Operations & Employee Experience
Date & Time
Thursday, March 12, 2026, 1:55 PM - 2:25 PM
Sybille Zola Mortensen Marcus Kruizinga
Description

Your teams spend too much time on repetitive process work—onboarding suppliers, routing approvals, chasing down data across systems. That's not just frustrating. It's expensive. Manual work across HR, Finance, and Procurement costs large enterprises an average of 290 million dollars annually. ServiceNow changes that. AI agents don't just answer questions—they complete end-to-end processes, from verifying supplier data to resolving HR cases to surfacing hidden cost savings. Your people focus on org design, sourcing strategy, and decision-making. Not data entry.

Location Name
Rooms A-C
Full Address
Waterfront Congress Centre
Nils Ericsons Plan 4
Stockholm 111 64
Sweden
Jeff Margolese
ServiceNow
SVP, Global Solution Consulting

Jaap Beekhuis
ServiceNow
Senior Solution Sales Executive, Technology Workflows

Øyvind Fosse
ServiceNow
Senior AI Solutions Architect

Sybille Zola Mortensen
Servicenow
Director

Marcus Kruizinga
ServiceNow
Sr. Manager Solution Consulting Employee Workflows

Thomas Kerstens
ServiceNow
Head of CRM North EMEA