Name
Customer Session E.ON "From Manual to Agentic Incident Management: Deploying a 9 Agent Incident Platform at E.ON in 12 Weeks"
Date & Time
Tuesday, November 3, 2026, 2:00 PM - 2:30 PM
Speakers
Description
E.ON's IT operations ran on manual processes and parallel tools. Nine coordinated AI agents now span the incident lifecycle, transforming the Operations Control Center from email-driven processes to autonomous workflows. In this session Jakub Kuleczko - Head of Operation Efficiency and Stability, E.ON - shares the strategy, deployment journey, and live agent demonstrations. See how E.ON coordinated 9 agents in production in under 12 weeks, secured stakeholder sign-off, and achieved self-healing incident management at scale.