Siemens Energy is on a mission to make AI a practical reality for its global workforce - not a pilot on a slide deck. In this session, Himanshu Aggarwal (ServiceNow Platform Owner) shares how Siemens Energy has moved from strategy to live production: an AI-driven Global Service Desk, a digital assistant for end users, and a voice agent for major incident handling. He will walk through their live use cases, near-term roadmap, the business value realized so far, and key aspects of their approach to AI governance.