Helaba, a leading German Landesbank, has made ServiceNow its central IT platform. This session looks at how the bank consolidated a complex system landscape into one core IT    foundation. The speakers explain the decision to move to the cloud, what it changed for IT service management and internal workflows, and how it improved efficiency and employee            experience. They share the trade-offs they weighed and the lessons that apply to other large enterprises. The session closes with an outlook on Helaba’s AI roadmap and how it will build on the cloud platform.