Hear how ServiceNow is contributing to a vast and multi-faceted 10-year transformation journey, with People Experience at the heart. This session will unpick how employee journeys, data & insights and a super-powered Chatbot have been designed and deployed across this retailer, ‘better together’ with SAP. We’ll share lessons learnt around leveraging AI and preparing people for such a mammoth change, and some surprise features from ServiceNow that are revolutionising the role of the HR.