Mondelēz International, home to iconic brands like Oreo, Cadbury, and Toblerone, faced a fragmented HR landscape with more than 150 tools across 79 countries. Employees struggled with inconsistent support, duplicated effort, and limited self-service. Partnering with Monochrome, Mondelēz reimagined HR service delivery with a global Employee Center powered by ServiceNow. The portal unified HR services, knowledge, and requests under a single front door for 90,000+ employees. Mondelēz went from a fragmented, reactive model to a digitally native, consumer-grade HR experience - winning the award for first place for the Best HR Portal at Knowledge25. Join this session to understand our journey.