Mondelēz International, home to iconic brands like Oreo, Cadbury, and Toblerone, faced a fragmented HR landscape with more than 150 tools across 79 countries. Employees struggled with inconsistent support, duplicated effort, and limited self-service.

Partnering with Monochrome, Mondelēz reimagined HR service delivery with a global Employee Center powered by ServiceNow. The portal unified HR services, knowledge, and requests under a single front door for 90,000+ employees.

Monochrome’s UX-first design approach, federated search integration, and localised content strategy made self-service simple and intuitive. The results were dramatic:

• 76% increase in self-service rate
• >60% Deflection rate
• 90,000+ employees actively engaged across 79 countries and 16 languages

Mondelēz went from a fragmented, reactive model to a digitally native, consumer-grade HR experience - winning the award for first place for the Best HR Portal at Knowledge25. Join this session to understand our journey.