Many ServiceNow HRSD customers focus on workflows and data but underestimate the role of user experience in driving adoption, deflection, and ROI. In this breakout, Monochrome will showcase how a world-class Employee Center experience can dramatically reduce HR caseloads, boost self-service, and improve employee satisfaction.
Using real-world lessons from Mondelēz and other Monochrome clients, this interactive session will cover:
Why UX is the multiplier for ServiceNow HRSD success
How content strategy, federated search, and intuitive design fuel self-service adoption
Live demonstrations of “before vs. after” portal journeys
Q&A to discuss the real issues that ServiceNow HR product owners are having with their Portals and Employee Centers.
Attendees will leave with actionable insights into how Monochrome elevates ServiceNow beyond workflows into experiences that deliver measurable business outcomes