Illinois Connect 2026

Join ServiceNow at the Chicago office for Illinois Connect, a collaborative event designed for State & Local Government and Education leaders across Illinois to connect with peers, share experiences, and explore emerging trends shaping the future of public service.

In this full-day session, hear from Illinois organizations on their modernization journeys and choose between two learning tracks: an Admin & Developer Workshop covering CSDM, CMDB best practices, and technical guidance from ServiceNow experts, or an Executive Roundtable with facilitated peer discussions on constituent services, employee experience, technology operations, and security and risk. For those unable to attend Knowledge 26, we'll also cover key themes and innovations from ServiceNow's annual conference and what they mean for government and education.

What You'll Learn:

How public sector organizations are replacing outdated processes with agile workflows to modernize service delivery and drive operational efficiency
Approaches to AI adoption that keep human insight at the center, building empowerment without losing oversight
Key takeaways from Knowledge 26 and their relevance to SLED organizations
Strategies for breaking down silos and delivering better outcomes for constituents, employees, and students

Country

Select a session

Select session	Name	Time	Description

Time Zone: (UTC-05:00) Central Time (US & Canada) []

Terms and Conditions

You have read and agree to ServiceNow’s Terms and Conditions.

Acknowledge (i) you are not aware of any conflict of interest that prohibits your attendance and receipt of any items of value identified in the option you select below; (ii) your attendance and receipt of the items of value is not prohibited by any laws or policies applicable to you; and (iii) if necessary, your employer has approved your request to attend. Furthermore, you understand that ServiceNow is not extending this invitation to obtain favorable business treatment by you or your employer.

Please check only one of the following options:

You can accept the food and beverages offered, not to exceed a fair market value of $20 per person

You cannot accept the items valued at $20 and request an invoice to pay the FMV cost to attend.

You cannot accept the items valued at $20 but would like to attend the event. You agree that you will not accept the food and beverage services offered during the event.

1:00 p.m. - 1:30 p.m.

Registration

1:30 p.m. - 1:40 p.m.

Welcome & Opening Remarks

1:40 p.m. - 2:20 p.m.

Reinventing Public Services in the Age of AI

2:20 p.m. - 3:00 p.m.

Exceeding Expectations: Transforming the Constituent Experience

3:00 p.m. - 3:45 p.m.

Reimagining Work: Elevating the Employee Experience

3:45 p.m. - 4:20 p.m.

ServiceNow in Virginia: Client Perspective

4:20 p.m. - 4:30 p.m.

Closing Remarks & Transition to Networking

4:30 p.m. - 6:00 p.m.

Happy Hour

Time Zone: (UTC-05:00) Central Time (US & Canada) []

Dan Grady

Director, Outbound Product Management for In-Platform Process Mining
ServiceNow

Nick Ward

Solution Consultant - IT Workflows
ServiceNow