Life Sciences Special Interest Group: Beyond the Pilot: How Novartis and Philips Are Scaling Agentic AI on ServiceNow

Life sciences and healthcare organizations are moving past AI experimentation and into enterprise scale execution. But scaling agentic AI across regulated, complex operations demands more than technology. It requires platform discipline, cross functional alignment, and a willingness to rethink how work gets done.

In this inaugural session of LifeNow Exchange, Daniel Peter (Director, Business Operations, Healthcare Informatics at Philips) and Venugopal Mangipudi (Director, ServiceNow Platform Delivery and Operations at Novartis) share their real-world journeys of scaling ServiceNow's platform capabilities with agentic AI at the core.

Through a fireside conversation followed by open peer discussion, attendees will hear what worked, what didn't, and what's next.

What you'll take away:

How two global organizations are operationalizing agentic AI on ServiceNow beyond initial use cases and into enterprise scale workflows
Practical lessons on navigating platform governance, stakeholder alignment, and change management in regulated environments
Where Novartis and Philips see the next wave of AI driven value creation on the Now Platform
A peer network of life sciences leaders tackling the same challenges, with space to exchange ideas and build connections

Country

Select a session

Select session	Name	Time	Description

Venugopal Mangipudi

COE Lead - Director - ServiceNow Platform Delivery & Operations
Novartis

Vishal Mehta

Global Head of Life Sciences GTM
ServiceNow

Daniel Peters

Director Business Operations, Healthcare Informatics | AI & Product Transformation
Phillips