ServiceNow Public Sector Solution Exchange

Our next session:

From Spreadsheets to Strategic Portfolio Management: Massachusetts' SPM Journey

Massachusetts is on a journey to transform how it manages and oversees its IT project investments. The journey toward Strategic Portfolio Management began with a desire for better visibility, more consistent reporting, and a more connected view of project work.

Join the Massachusetts Executive Office of Technology Services and Security (EOTSS) as they share their journey from manual project tracking, spreadsheets, and fragmented reporting to a more centralized, standardized, and transparent approach to managing projects and portfolios using ServiceNow Strategic Portfolio Management (SPM).

Come ready to contribute. The conversation in the room is just as valuable as the story on the screen.

What you will take away

A real-world look at how a state agency evolved from manual project reporting toward a centralized portfolio management platform
How to leverage portfolio management to connect strategic plan priorities to owners, outcomes, and investment decisions
Lessons learned from both the portfolio and platform sides of the effort
Connection to a growing peer community

Country

Select a session

Select session	Name	Time	Description

Time Zone: (UTC-05:00) Eastern Time (US & Canada) []

1:00 p.m. - 1:30 p.m.

Registration

1:30 p.m. - 1:40 p.m.

Welcome & Opening Remarks

1:40 p.m. - 2:20 p.m.

Reinventing Public Services in the Age of AI

2:20 p.m. - 3:00 p.m.

Exceeding Expectations: Transforming the Constituent Experience

3:00 p.m. - 3:45 p.m.

Reimagining Work: Elevating the Employee Experience

3:45 p.m. - 4:20 p.m.

ServiceNow in Virginia: Client Perspective

4:20 p.m. - 4:30 p.m.

Closing Remarks & Transition to Networking

4:30 p.m. - 6:00 p.m.

Happy Hour

Time Zone: (UTC-05:00) Eastern Time (US & Canada) []

Anne Mckenna

Project Management Professional | Portfolio Management
Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Shannon Lasser

Director of ServiceNow
Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Chris Dilley

CTO - US State and Local Government
ServiceNow

Briana Loftin

Field CTO
ServiceNow

Spencer Smith

Manager, Solution Consulting
ServiceNow

Steven Reese

Director - Solutions Consulting, SLED
ServiceNow

ServiceNow

Public Sector

Solution Exchange