Build Smarter IT Workflows for Faster Government Service with RSM

Join us for a highly interactive, in-person workshop where IT Asset, Enterprise Architecture, and Portfolio leaders come together to explore how a more connected approach to technology management can improve visibility, reduce risk, and drive measurable business outcomes. Hear from ServiceNow customers and former practitioner experts as they share real-world insights and lessons learned from bringing these functions together.

During the workshop, we’ll explore how Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and IT Asset Management—including Hardware Asset Management (HAM), Software Asset Management (SAM), and Enterprise Asset Management (EAM)—can work together on a single, AI-powered platform. See how connecting these capabilities creates a unified view of business strategy, technology investments, applications, and assets, helping leaders make more informed decisions, prioritize investments, identify risk, and optimize technology across the organization.

Come ready to engage, share experiences, and explore practical ways to connect strategy, architecture, and asset management to better align technology investments with business priorities.

Agenda:

9:00–9:30 AM – How SPM, EA, HAM, SAM, EAM & ITOM “Flock Together” and Work as One

9:30–11:30 AM – See It in Action: A Live, Interactive End-to-End Demo and Discussion with Customers and Experts Across SPM/Collaborative Work Management, EA, HAM, SAM & EAM

11:30 AM–12:30 PM – Lunch Sponsored by RSM

12:30–1:30 PM – Afternoon Breakouts:

Room 1: What’s New and What’s Next with SPM & Collaborative Work Management?

Room 2: What’s New and What’s Next with EA, HAM, SAM & EAM?

1:30–2:30 PM – Afternoon Breakouts:

Room 1: SPM/Collaborative Work Management Implementation Best Practices (Led by RSM)

Room 2: EA & IT Asset Management Implementation Best Practices (Led by RSM

2:30 PM - 2:45: Break

2:45 PM- 4:00 PM: SPM/Collaborative Work Management

Room 1: SPM/Collaborative Work Management Deep Dive on Customer Selected Topics (bring your questions!)

Room 2:EA, HAM, SAM, EAM Deep Dive on Customer Selected Topics (bring your questions!)

Country

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Time Zone: (UTC-05:00) Central Time (US & Canada) []

Terms and Conditions

You have read and agree to ServiceNow’s Terms and Conditions.

Acknowledge (i) you are not aware of any conflict of interest that prohibits your attendance and receipt of any items of value identified in the option you select below; (ii) your attendance and receipt of the items of value is not prohibited by any laws or policies applicable to you; and (iii) if necessary, your employer has approved your request to attend. Furthermore, you understand that ServiceNow is not extending this invitation to obtain favorable business treatment by you or your employer.

Please check only one of the following options:

You can accept the food and beverages offered, not to exceed a fair market value of $25 per person

You cannot accept the items valued at $25 and request an invoice to pay the FMV cost to attend.

You cannot accept the items valued at $25 but would like to attend the event. You agree that you will not accept the food and beverage services offered during the event.

1:00 p.m. - 1:30 p.m.

Registration

1:30 p.m. - 1:40 p.m.

Welcome & Opening Remarks

1:40 p.m. - 2:20 p.m.

Reinventing Public Services in the Age of AI

2:20 p.m. - 3:00 p.m.

Exceeding Expectations: Transforming the Constituent Experience

3:00 p.m. - 3:45 p.m.

Reimagining Work: Elevating the Employee Experience

3:45 p.m. - 4:20 p.m.

ServiceNow in Virginia: Client Perspective

4:20 p.m. - 4:30 p.m.

Closing Remarks & Transition to Networking

4:30 p.m. - 6:00 p.m.

Happy Hour

Time Zone: (UTC-05:00) Central Time (US & Canada) []

Dan Grady

Product Management
Servicenow

Gerard Carter

Advisory Solution Architect – Healthcare
ServiceNow