Unplanned outages increase incidents while your team is drowning in alerts from disconnected tools. Service maps are stale. Discovery data conflicts. And when an outage hits, you're hunting for root cause across silos while users wait. ServiceNow IT Operations Management consolidates discovery, mapping, event intelligence, and AIOps into one system—so you see the full picture, not fragments. AI reduces noise by 98%, auto-assigns incidents in under a minute to service agents, and spots anomalies before services go down. Reduce unplanned outages and resolve issues faster.