ServiceNow AI Summit Boston

See how one platform unifies all your AI, data, and workflows across every corner of your business.

Everyone’s talking about AI, yet most are still struggling to make it work. Because knowing about AI isn’t the same as knowing how to put it to work for you.

ServiceNow AI Summit is where that changes. Whether you’re just getting started or further along on your AI journey, you’ll learn how to apply AI to real problems and walk away with strategies you can use the very next day at work.

Join us to see how ServiceNow acts as the AI control tower and learn how to put AI to work for you.

Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs!

Join our experts for a hands-on workshop on Tuesday, March 10, 2026. This full-day event brings together customers like you for a collaborative session where you'll work directly in the platform to learn tips and tricks, best practices, and powerful strategies that maximize your ServiceNow investment. Experience firsthand how ServiceNow acts as the AI control tower for business reinvention, with a unified platform that delivers powerful outcomes across every corner of the enterprise.

Country

Learning Lab Selection - Please choose one

Select session	Name
Tuesday, March 10, 2026
From Generative to Agentic: Build Your First AI Agent for CSM	From Generative to Agentic: Build Your First AI Agent for CSM
Autonomous IT Workshop: Your Roadmap to Zero	Autonomous IT Workshop: Your Roadmap to Zero
Put AI to Work(shop) for Service Operations	Put AI to Work(shop) for Service Operations
Putting AI Agents to Work to Increase Employee Productivity	Putting AI Agents to Work to Increase Employee Productivity
From Vision to Value: Building AI Agents on ServiceNow	From Vision to Value: Building AI Agents on ServiceNow

360 Exchange Selection

Select session	Name
Wednesday, March 11, 2026
360 Exchange \| From Go-Live to Real Results: Success Strategies for ITSM, ITOM, SPM and CSM	360 Exchange \| From Go-Live to Real Results: Success Strategies for ITSM, ITOM, SPM and CSM
360 Exchange \| CMDB + CSDM: Building the Foundation for AI-Ready Operations	360 Exchange \| CMDB + CSDM: Building the Foundation for AI-Ready Operations

You have read and agree to ServiceNow’s Terms and Conditions.

Your ticket may include food, beverage, swag, transportation, and/or accommodation which represents a fair market value of no more than $125. To your knowledge, no conflict of interest or ethics rules would prohibit your attendance and receipt of items of value provided at the event. You understand and acknowledge that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment from you or your employer.

March 10
Learning Lab
March 11
AI Summit

8:30 AM - 9:00 AM
Arrivals, Breakfast, and Registration		Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions.
9:00 AM - 12:00 PM
From Generative to Agentic: Build Your First AI Agent for CSM		Kickstart your Agentic AI journey in CSM with foundational knowledge and best practices. Learn how to confidently build your first AI Agent for Customer Service Management or even your industry-specific product. This interactive journey begins with using generative AI to enhance customer self-service and progresses to applying agentic AI to boost live agent productivity. It concludes with guidance for admins on efficiently configuring and optimizing AI Agents to deliver personalized, scalable, and customer-centric solutions powered by AI.
9:00 AM - 4:00 PM
Autonomous IT Workshop: Your Roadmap to Zero		What if your IT operations could run themselves? ZERO outages. ZERO asset blind spots. ZERO touch IT. ZERO strategy drift. This is Autonomous IT enabled by the ServiceNow AI Platform. In this hands-on workshop you will automate workflows across IT operations, asset, portfolio management, and service delivery. This workshop is designed for technology leaders and professionals interested in persuing an Autonomous IT Strategy. All attendees will leave with a "ZERO" strategy to guide their organization towards Autonomous IT. Seeing is believing. Come see what's possible.
Putting AI Agents to Work to Increase Employee Productivity		Putting AI to work for your people will increase productivity within your organization. In this one-day, hands-on workshop you will learn to build AI Agents and put them to use within HR workflows. Through the creation of an Agentic Workflow (Use Case), an AI Agent, and Tools to support that Agent, you will be able to use a working scenario and better understand how AI can aid work in your organization.
From Vision to Value: Building AI Agents on ServiceNow		Gain hands-on experience with ServiceNow® Agents on the platform with this workshop. Learn to enhance engagement and boost productivity with ServiceNow® AI Agents. Explore building your own AI Agents and learn about our vision and roadmap for ServiceNow AI Agents and workflow data fabric to deliver services autonomously.
Put AI to Work(shop) for Service Operations		See how you can start the journey to AI enabled Service Operations. Gain hands-on experience with ServiceNow® Now Assist for Service Operations in this one-day workshop. Learn to enhance employee engagement and boost agent productivity with AI Search and Virtual Agents. Discover how to increase efficiency through automatic chat summarization, incident resolution, and knowledge article generation. Explore building agentic skills with the Now Assist Skill Kit and learn about our vision and roadmap for ServiceNow AI Agents.

8:30 AM - 9:00 AM
Arrivals, Breakfast, and Registration		Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions.
9:00 AM - 10:15 AM
360 Exchange \| From Go-Live to Real Results: Success Strategies for ITSM, ITOM, SPM and CSM		Most ServiceNow implementations don’t fail—they stall. Over-customization, unclear ownership, platform complexity, and readiness gaps quietly delay go-live and slow time-to-value across IT and Customer Service workflows. In this ServiceNow Exchange session, platform owners and business leaders come together to unpack the top reasons ServiceNow implementations get delayed—and the practical strategies that successful customers use to avoid them. Through peer discussion and real-world examples, we’ll explore: Why customization creep and complexity slow momentum How delivery expertise and early alignment prevent rework What “customer readiness” really means for data, teams, and change How to move beyond go-live to sustained adoption and outcomes Whether you’re launching IT and Customer Service workflows or trying to get stalled programs back on track, you’ll leave with clear, actionable strategies to accelerate results—without sacrificing platform integrity.
9:30 AM - 10:15 AM
Industry Sessions		Morning industry sessions will offer tailored content and discussions specific to your field.
10:30 AM - 11:30 AM
Keynote \| The AI Control Tower: Your Blueprint for Business Reinvention		Too many enterprises are drowning in siloed apps and copilots. AI pacesetters are changing that. ServiceNow is their AI control tower, a unified platform that helps organizations sense, decide, act, and govern across IT, CRM, HR, and more — driving real outcomes in every corner of the business. Join us to learn more and uncover the blueprint for putting AI to work.
11:30 AM - 12:45 PM
Diversity in Tech Lunch		Explore how authenticity fuels mentorship, sponsorship, and the creation of pathways for emerging leaders from underrepresented groups. You'll leave with actionable insights on how to lead with purpose, uplift others, and create a legacy that lights the way for the next generation of diverse leaders.
12:00 PM - 1:00 PM
Lunch		Take a break to refuel and connect with fellow attendees over lunch then explore our expo hall to see hands-on ServiceNow demos.
12:45 PM - 1:15 PM
Sponsor Sessions		Explore innovative solutions and hear from our sponsors as they share insights, demos, and expertise to help you maximize your ServiceNow investment.
1:30 PM - 2:00 PM
Autonomous IT: Focus People on What Matters		IT teams spend too much time on reactive work—troubleshooting, patching, managing capacity—while innovation and strategic initiatives wait. This session shows how autonomous IT uses AI agents to handle routine operations, freeing your team to focus on what matters. You'll see customer results and hear about our latest innovations. You'll also learn how ServiceNow puts AI agents to work across all IT workflows to improve operational efficiency and get you closer to outcomes such as Zero T1 incidents, Zero outages, Zero asset issues, Zero severe breaches, and Zero strategy drift.
Autonomous HR: From Routing Tasks to Resolving Them		HR teams are drowning in manual busywork—approvals, tickets, fragmented systems. ServiceNow's AI control tower for business reinvention changes that. Our AI Agents don't just search or summarize; they autonomously complete work end-to-end across HR, IT, and workplace. From agentic onboarding to instant case resolution to HRBP automation, every employee journey flows without gaps. HR shifts from firefighting to strategy. Managers reclaim time for coaching. Employees get 24/7 support with zero friction. Autonomous HR isn't a future state—it's operational today.
Workflow Data Fabric: Connect, contextualize, and control your data		Most companies' data is not AI-ready. It’s siloed, lacks context, and is ungoverned. ServiceNow Workflow Data Fabric is the only AI-ready data fabric that connects, contextualizes, and controls your enterprise data in real time: so AI agents can actually take action, not just answer questions. See why thousands of customers rely on Workflow Data Fabric to execute billions of transactions, power millions of workflows, and deliver AI agents that can move from insight to action on one platform.
Accelerate Sales Workflows with AI: From Lead to Quote to Order		Does your team spend more time fighting broken sales processes than closing deals? Complex quoting drags on, forecasts are guesswork, approvals get lost between systems, and order handoffs require constant follow-up. ServiceNow Sales & Order Management eliminates these friction points and puts you back in control of your revenue engine with AI-powered workflows from lead to quote to order. See how customers are cutting cycle times, boosting seller productivity, and accelerating revenue growth.
2:00 PM - 3:30 PM
360 Exchange \| CMDB + CSDM: Building the Foundation for AI-Ready Operations		Confident decisions on the ServiceNow Platform start with trusted data. In this Exchange, you’ll dive into how the Common Services Data Model (CSDM) and CMDB work together to create a reliable foundation for visibility, alignment, and scale. Learn what it really takes to implement and evolve a CMDB—how to define scope, tailor CSDM to your environment, and move beyond setup to sustained adoption and value. Through open, peer-led discussion with ServiceNow experts and fellow practitioners, you’ll compare approaches, surface common pitfalls, and leave with practical guidance you can apply immediately—whether you’re standing up a CMDB or working to make an existing one deliver more impact.
2:15 PM - 2:45 PM
Stop juggling ITAM tools: One platform for hardware, software, and cloud		Our work heavily depends on IT assets. Yet software licenses are tracked in spreadsheets, hardware is managed in separate tools, and cloud costs spiral across providers. Audits become fire drills, renewals surprise finance, and lost hardware goes unnoticed for weeks. ServiceNow IT Asset Management unifies hardware, software, and cloud into one system with agentic AI driving lifecycle tasks to automate license reclamation, audit evidence, and requests to help you get closer to zero IT asset issues. Identify every asset, control every dollar, and transform from firefighter to strategic advisor.
From AI Sprawl to Control: Govern ANY AI in One Platform		AI sprawl is outpacing governance. Teams deploy agents and models across clouds, SaaS platforms, 3rd party, and internal systems—but most lack centralized visibility or control. Manual processes can't scale. ServiceNow AI Control Tower discovers your entire AI footprint, automates risk management through embedded workflows, identifies exposure, and proves value from day one. Organizations centralize AI strategy, eliminate manual compliance work, and show ROI —all without slowing innovation.
Autonomous Operations & Employee Experience: How AI Agents Free Your People for Strategic Work		Your teams spend too much time on repetitive process work—onboarding suppliers, routing approvals, chasing down data across systems. That's not just frustrating. It's expensive. Manual work across HR, Finance, and Procurement costs large enterprises an average of 290 million dollars annually. ServiceNow changes that. AI agents don't just answer questions—they complete end-to-end processes, from verifying supplier data to resolving HR cases to surfacing hidden cost savings. Your people focus on org design, sourcing strategy, and decision-making. Not data entry.
The Best Incident is a Prevented Incident: Learn How to Prevent, Not React		Most IT teams are stuck reacting to incidents. Autonomous Service Operations breaks that cycle. By unifying ITSM, ITOM, and employee experience with agentic AI, you correlate alerts into insights, automate resolution, and prevent outages. The result: fewer incidents, faster resolution, resilient operations. See how one platform delivers operational autonomy—without fragmentation or silos that cause incidents to grow.
3:00 PM - 3:30 PM
Reimagine CRM to Drive Loyalty and Revenue		Most CRMs were designed to track activities and manage intake—but that's only half the story. The other half is where work actually gets done to resolve and fulfill customer requests. Without it, you get manual workarounds, frustrated customers, and burnt-out employees. That's where ServiceNow Autonomous CRM comes in. It unifies data, deploys AI agents that work autonomously, and orchestrates workflows to deliver customer outcomes and reduce costs. See how organizations are cutting quote time by 40% and resolving cases 7x faster.
Autonomous Risk & Security: From Chaos to Confidence		Building an enterprise of trust starts with eliminating blind spots across security and risk teams. But how, when AI-enabled adversaries outpace analyst capacity? Autonomous Risk & Security unites AI agents, data, and cross-functional workflows on one platform, removing blind spots and reducing exposures —so your teams anticipate threats and stay compliant. Hear about our latest innovations and see how AI agents can drive zero control failures, zero exploitable vulnerabilities, zero severe breaches.
Vibe Code Enterprise Apps From Idea to Production		Your backlog keeps growing while business units build shadow IT to work around you. The problem isn't developer talent—it's that you're stuck choosing between speed and control. ServiceNow App Engine with Build Agent changes this: vibe code custom apps from natural language to production on one platform where they're built, tested, deployed, and run with governance enforced automatically. Build Agent turns ideas into working applications aligned to your data models and policies, so you ship faster without creating risk.
Data & Analytics: Get Your Data AI-Ready for Real Business Impact		Most organizations struggle to unlock AI’s full potential — not because AI isn’t powerful, but because the data it relies on is fragmented, unstructured, and scattered across hundreds of systems. Join us to discover how ServiceNow’s Data & Analytics solutions make your data AI-ready with next-gen infrastructure, seamless access with governance, and contextual understanding — so your AI agents aren’t just smart, they’re actually useful. You'll also hear from customers who are modernizing their data architecture to turn data insights into action on a single platform.
3:30 PM - 4:30 PM
Networking Reception and Expo		Celebrate the day's insights and connections over drinks and appetizers as you unwind with peers, speakers, and industry professionals.

Select session	Name
Wednesday, March 11, 2026
360 Exchange \| From Go-Live to Real Results: Success Strategies for ITSM, ITOM, SPM and CSM	360 Exchange \| From Go-Live to Real Results: Success Strategies for ITSM, ITOM, SPM and CSM
360 Exchange \| CMDB + CSDM: Building the Foundation for AI-Ready Operations	360 Exchange \| CMDB + CSDM: Building the Foundation for AI-Ready Operations

ServiceNow AI Summit Boston

Put AI to Work for You

Turn curiosity into capability.

Why Attend?

Join us for innovation, learning, and networking with the ServiceNow community

Keynote Session

Diversity in Tech Lunch

Breakout Sessions

Conversations that Count

Event Agenda

Two days of innovation, learning, and networking

Featured Speakers

Learn from industry leaders and ServiceNow experts

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Frequently Asked Questions

Find answers to common questions about the ServiceNow AI Summit.

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Boston Convention & Exhibition Center

ServiceNow AI Summit Boston

Put AI to Work for You

Turn curiosity into capability.

Save your seat today

Why Attend?

Join us for innovation, learning, and networking with the ServiceNow community

Keynote Session

Diversity in Tech Lunch

Breakout Sessions

Conversations that Count

Event Agenda

Two days of innovation, learning, and networking

Featured Speakers

Learn from industry leaders and ServiceNow experts

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Our Sponsors

Diamond

Platinum

Learning Lab

Frequently Asked Questions

Find answers to common questions about the ServiceNow AI Summit.

Boston Convention & Exhibition Center

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