Confident decisions on the ServiceNow Platform start with trusted data. In this Exchange, you’ll dive into how the Common Services Data Model (CSDM) and CMDB work together to create a reliable foundation for visibility, alignment, and scale. Learn what it really takes to implement and evolve a CMDB—how to define scope, tailor CSDM to your environment, and move beyond setup to sustained adoption and value.

Through open, peer-led discussion with ServiceNow experts and fellow practitioners, you’ll compare approaches, surface common pitfalls, and leave with practical guidance you can apply immediately—whether you’re standing up a CMDB or working to make an existing one deliver more impact.