See how you can start the journey to AI enabled Service Operations. Gain hands-on experience with ServiceNow® Now Assist for Service Operations in this one-day workshop. Learn to enhance employee engagement and boost agent productivity with AI Search and Virtual Agents. Discover how to increase efficiency through automatic chat summarization, incident resolution, and knowledge article generation. Explore building agentic skills with the Now Assist Skill Kit and learn about our vision and roadmap for ServiceNow AI Agents.

• 9:00 AM - 9:30 AM | Welcome & Introductions
• 9:30 AM - 10:00 AM | ServiceNow’s GenAI Approach
• 10:00 AM - 10:30 AM | Employee Experience
• 10:30 AM - 10:45 AM | Break
• 10:45 AM - 12:00 PM | Agent and Admin Experience
• 12:00 PM - 1:00 PM | Lunch
• 1:00 PM - 2:15 PM | Autonomous IT Hands-on ITSM and ITOM Lab
• 2:15 PM - 2:30 PM | Break
• 2:30 PM - 3:00 PM | Partner Showcase
• 3:00 PM - 3:30 PM | Where Next: Autonomous IT in ITSM and ITOM Roadmap
• 3:30 PM - 4:00 PM | Wrap-up and Ask the Experts – Where can Now Assist for Service Operations help you!