Most ServiceNow implementations don’t fail—they stall. Over-customization, unclear ownership, platform complexity, and readiness gaps quietly delay go-live and slow time-to-value across IT and Customer Service workflows. In this ServiceNow Exchange session, platform owners and business leaders come together to unpack the top reasons ServiceNow implementations get delayed—and the practical strategies that successful customers use to avoid them. Through peer discussion and real-world examples, we’ll explore:

• Why customization creep and complexity slow momentum
• How delivery expertise and early alignment prevent rework
• What “customer readiness” really means for data, teams, and change
• How to move beyond go-live to sustained adoption and outcomes

Whether you’re launching IT and Customer Service workflows or trying to get stalled programs back on track, you’ll leave with clear, actionable strategies to accelerate results—without sacrificing platform integrity.