Everyone is investing in AI. Not everyone is seeing results.

At the ServiceNow AI Summit in Montreal, the conversation is moving from experimentation to execution. The real question facing organizations is not whether to adopt AI, but how to operationalize it in a way that delivers measurable impact.

In this session, RSM outlines six practical pillars that determine whether AI becomes a scalable enterprise capability or remains a collection of isolated pilots. We will focus on the structural questions leaders and platform teams should be asking before expanding AI across the organization: Is the architecture ready? Are workflows mature enough to support automation? Is governance clear? Can value be measured? Is the data foundation strong enough to trust the outputs?

Attendees will leave with a practical framework to assess their current state and a clear path to turn AI ambition into operational performance within the ServiceNow ecosystem.

Presented By: Jennifer Scarlato, Director, Tech Eminent, Healthcare at RSM