Name
The employee at heart - The customer panel
Date & Time
Tuesday, September 30, 2025, 12:02 PM - 12:30 PM
Falko Jördens Itzel Salsberg Marcus Kruizinga
Description

The employee at heart – The customer panel:

Itzel Salsberg (Global Head of HR Digitalization, Demant) - Demant - a global health technology company focusing on hearing care, hearing aids and related diagnostic

Falko Jördens (Head of HR Digitalisation and Analytics, Afry) Afry - engineering, design, and advisory company focused on sustainable solutions and digital transformation.

Anna Swic (Product Owner HRSD, Arbetsförmedlingen) - Sweden's public employement service, linking job seekers and employers. 

Marcus Kruizinga (Sr. Manager, Solution Consulting, Employee Workflow ‒ EMEA North, ServiceNow)

What this panel is about: Real-world stories and reflections: how organizations with different business models are putting the employee experience first. Discussing successes, challenges, trade-offs, and what keeps them grounded in employee needs when adopting new tech, processes, and cultural changes.