An Exclusive C-Level Peer Exchange on Business Transformation
Learn first hand from one of our EMEA GBS customers how they have evolved their GBS strategy with transparency, stakeholder engagement, and automation. Global Business Services (GBS) is changing. It’s no longer just about saving money and handling back-office tasks. GBS is becoming a key part of business strategy—using automation and AI, working with data, and bringing different teams together. It also focuses on doing business responsibly, adapting quickly, and using new technologies to drive innovation.
Join an intimate, invitation-only roundtable hosted by ServiceNow, bringing together C-level leaders driving the future of Global Business Services (GBS).
This is not a conference. It’s a conversation.
To launch a high-impact GBS Champion Network — a community of executives committed to shaping the next chapter of global service delivery through innovation, AI, and strategic collaboration.
This roundtable is designed for peer-to-peer sharing: honest, insightful, and actionable dialogue between senior leaders who are navigating similar challenges and opportunities.
This session is exclusively for:
Chief Transformation Officers
Heads of GBS / Shared Services
CIOs, CFOs, CHROs, and COOs
Senior leaders owning end-to-end processes across Finance, HR, IT, Legal, Procurement, and Operations
✅ Strategic Peer Insight – Hear firsthand how leaders like Siemens are evolving their GBS strategy ✅ Candid Conversation – No presentations. Just open, guided dialogue on what’s working, what’s not, and what’s next ✅ AI-Driven Future – Explore how intelligent automation and generative AI are reshaping GBS value delivery ✅ Benchmark Your Journey – See where your organization stands on the GBS maturity curve and how to accelerate progress ✅ Build Trusted Connections – Form meaningful relationships with fellow GBS champions facing the same strategic pressures
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You are not aware of any conflict of interest that would prohibit your attendance and receipt of items of value provided at the event. Your attendance and receipt of items of value is not prohibited by any laws or policies applicable to you. If necessary, your employer has approved your request to attend. You understand that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment by you or your employer.
- Moving from siloed services to integrated, value-generating GBS
- How to design and govern global, end-to-end service experiences
- The real ROI of AI and self-service — insights from ServiceNow’s own GBS transformation
- Performance metrics that matter: balancing cost, experience, and innovation
- Strategies to overcome inertia and build cross-functional momentum
- $3.2M in finance productivity gains
- 73% success rate in Virtual Agent conversations
- 80% faster legal response times
- 23% IT headcount reduction despite 18% growth in employee base
- 14% increase in employee request deflection
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7th floor Eteläesplanadi 14, Helsinki, Finland