Deloitte will first present the current trends and challenges lived by the retail industry and the bold moves being taken by retailers to address them. The second part will present one of these bold moves taken by a leading Swiss retailer with Deloitte, in which ServiceNow has been selected as the strategic platform to enable their Enterprise Service Management journey.
 
Speakers:

• Peter Grydgaard, Partner and Nordic ServiceNow Practice Leader
• Ivan Cobos Zanoletti, Manager and ServiceNow implementation leader