Texas AI Control Tower Workshop

Texas agencies don't get to choose whether to govern AI responsibly, state legislation has made it a requirement. The question is whether your team has the skills and systems to execute.

This hands-on workshop closes that gap. Agency teams will work through the full AI governance lifecycle: inventorying AI assets, mapping controls to risk frameworks, and monitoring approved use cases for drift, compliance, and real value delivery. You'll leave with practical experience onboarding AI systems, conducting authorization reviews, performing audits, and running remediation workflows.

More importantly, you'll be able to answer the question your leadership and legislators are already asking: are our AI investments actually working?

Whether you're just starting your AI inventory or working to satisfy Texas reporting obligations, this session gives your team the tools to move forward — with confidence and accountability.

What You'll Learn

How to catalog AI assets across LLMs, models, and datasets
How to map controls to established risk frameworks
How to conduct authorization, assurance reviews, and audits
How to execute remediation workflows when issues arise
How to define success metrics and track AI value over time
How to build accountability structures that satisfy Texas legislative reporting requirements

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1:00 p.m. - 1:30 p.m.

Registration

1:30 p.m. - 1:40 p.m.

Welcome & Opening Remarks

1:40 p.m. - 2:20 p.m.

Reinventing Public Services in the Age of AI

2:20 p.m. - 3:00 p.m.

Exceeding Expectations: Transforming the Constituent Experience

3:00 p.m. - 3:45 p.m.

Reimagining Work: Elevating the Employee Experience

3:45 p.m. - 4:20 p.m.

ServiceNow in Virginia: Client Perspective

4:20 p.m. - 4:30 p.m.

Closing Remarks & Transition to Networking

4:30 p.m. - 6:00 p.m.

Happy Hour

Time Zone: (UTC-05:00) Central Time (US & Canada) []

Dan Grady

Director, Outbound Product Management for In-Platform Process Mining
ServiceNow

Nick Ward

Solution Consultant - IT Workflows
ServiceNow