ServiceNow IT Operations Management (ITOM) and IT Asset Management (ITAM) are the Foundation of an Efficient, Cost-Effective IT Practice. Are you Ready to Take It to the Next Level with our ServiceNow Experts?

Many teams are challenged by legacy, outdated processes and limited visibility into their disparate technology environments. Many agencies are shifting from the status quo of being reactive to a more proactive posture with ServiceNow as their Platform of choice. 

This workshop is designed to help agencies stand up their ITOM and ITAM programs the right way - using proven best practices to avoid common pitfalls and accelerate success. You'll gain practical guidance that applies whether you're just getting started or refining your current strategy. 

By integrating ITOM and ITAM, agencies are: 

• Reducing asset waste and underutilization 
• Strengthening compliance and audit readiness 
• Accelerating response times and issue resolution 
• Optimizing asset spend across the IT lifecycle 

What You’ll Learn: 
In this interactive workshop, we’ll explore: 

• What ITOM and ITAM really are—and why they’re better together 
• What successful CMDB, Discovery and Hardware & Software Asset Management looks like using best practices 
• Steps to get started with visibility, lifecycle management, and automation 
• How to drive measurable efficiency and cost savings 

Date: Wednesday, October 15th, 2025

Time: 8:30am - 4:00pm

Where: WWT, 55 Merchant Street #2810, Honolulu, HI 96813

8:30am – 9:00am | Registration & Breakfast

9:00am – 9:15am | Introductions & Agenda

9:15am – 9:30am | Agentic AI

9:35am – 9:50pm | Overview of Software Asset Management

9:50am – 10:10am | Hands-on SAM Labs

10:10am – 10:25am | Break

10:25am – 11:40am | Hands-on SAM Labs (cont.)

11:40am – 12:00pm | Overview of Cloud Cost Management

12:00pm – 1:00pm | Lunch

1:00pm – 1:15pm | Partner Introduction – WWT

1:15pm – 1:30pm | Hardware Asset Management Overview

1:30pm – 2:10pm | Hands-on Hardware Asset Management Labs 

2:10pm – 2:25pm |  Break

2:25pm – 3:00pm | Hands-on Hardware Asset Management Labs (cont.)

3:00pm – 3:15pm | Overview of Enterprise Asset Management  

3:15pm – 3:45pm | IT Asset Roadmap Discussions

3:45pm – 4:00pm | Wrap Up, Feedback Survey