Speakers: Jatinder Singh - Platform Manager, Lars Helwig - IT Practice Leader

Session title: AI in Service Management and Operations at Inter IKEA

Session abstract: How can AI transform modern Service Management? This session shares how Inter IKEA applies AI within SM&O to improve knowledge quality and automate service catalog delivery. Discover how the KB Evaluator and Catalog Builder AI agents reduce manual effort, speed up updates from 30 to 5 minutes, and enable better self-service, productivity, and support experiences.