AI promises autonomous workflows and faster decisions, yet many organizations remain stuck between pilots and real impact. Where should you start, how do you scale AI in a governed way? Industry leaders share honest insights, real challenges, and practical takeaways on building the right operating model, designing outcome-driven workflows, and turning AI initiatives into measurable value.

Moderator: Michael Koch, Country Manager, Southern Sweden and Denmark, Sofigate

Speakers:

• Mourad El Miri, Service Management Tooling Lead, SD Worx

• Joenes Haia, Product Owner, SD Worx

• Juha Kujala, Executive CTO, Platforms, Sofigate

• Torben Zenk, Solution Owner – ServiceNow Platform, Danfoss