Name
Customer session: Dedalus - Putting Intelligent Service at Scale to Work in Healthcare
Date & Time
Tuesday, March 17, 2026, 2:30 PM - 3:00 PM
Speakers
Description
Join Dedalus for an inside look at how one of Europe’s largest healthcare technology providers is transforming customer and agent experience with ServiceNow. Operating in a complex, highly regulated environment, Dedalus has unified 2,000+ support agents and their customer interactions into a single, scalable platform—driving consistency, stability, and trust in every workflow.
Location Name
Plenary room
Full Address
Mix
Bd du Souverain 25/1
Brussels Watermael-Boitsfort 1170
Belgium
Bd du Souverain 25/1
Brussels Watermael-Boitsfort 1170
Belgium