2026 Cleveland SNUG + Pre-SNUG Workshop

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2026 Cleveland SNUG + Pre-SNUG Workshop

Monday, June 8, 2026
12:00 PM-3:45 PM (Pre-SNUG Workshop begins at 10am)
KeyBank Office | 4910 Tiedman Rd, Brooklyn OH, 44144

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Join us for an in-person SNUG event in Brooklyn, OH!

Collaborating with local ServiceNow customers at SNUG events is one of the best ways to share best practices and develop professional relationships.

Whether you are new to ServiceNow or a long-time customer, the agenda is created to make the most of the time you spend with us at the event. Visit the SNUG community page HERE and tell us if there are specific topics or use cases you are interested in learning more about!

We will have a pre-SNUG workshop: Put AI to Agents to Work for Service Operations:

During this workshop, you’ll experience firsthand how AI Agents for Service Operations combines the power of GenAI with ServiceNow’s longstanding strength in workflow automation. ServiceNow experts will share their insights on how you can make better IT service the catalyst for ongoing innovation.

EVENT AGENDA

Pre- SNUG Workshop

9:30am – 10:30am: Workshop Registration and Breakfast
10:00am – 12:00pm: *Optional Pre-SNUG Workshop - Put AI Agents to Work for Service Operations

SNUG

12:00pm – 12:40pm: SNUG Registration, Lunch and Networking
12:40pm – 12:45pm: Welcome and Introduction
12:45pm – 1:15pm: ServiceNow Session
1:15pm – 1:45pm: How we use ServiceNow to Support the Platform using Demand Management & SAFe Agile, AIT Worldwide Logistics
1:45pm – 2:15pm: SOM Session, Kodis Holdings
2:15pm - 2:30pm: Networking Break
2:30pm – 3:00pm: Sponsor Spotlight: Deloitte
3:00 – 3:15: Vive Coding: Accelerating AI Development with ServiceNow Build Agent, KeyBank
3:15pm – 3:45pm: Customer Session
3:45pm – 5:00pm: Happy Hour and Networking

Questions? Visit Cleveland Community Site or contact us about topics you'd like to see covered.

Space is limited and accepted on a first come, first served basis. So please REGISTER TODAY. We look forward to seeing you there!

Please note: To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners and independent consultants not attend. Job seekers and students should visit the ServiceNow career website instead of attending the SNUG event.

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KeyBank Office

Thank you to our Sponsor!

Event Venue

KeyBank Office

4910 Tiedeman Rd, Brooklyn, OH 44144

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