Join our in-person practitioner workshops for 2025!
In an AI-driven world, a robust data foundation (CMDB) is key to understanding the relationships and interdependencies across IT. It provides the visibility and insights needed to optimize operations, mitigate risks, and drive innovation.
Join ServiceNow’s CMDB Data Foundations Workshop to discover how aligning your CMDB with the Common Service Data Model (CSDM) can transform IT operations. Gain practical strategies for data ingestion and governance from both organizational and technical perspectives and see how ServiceNow leverages AI to boost IT efficiency.
Topics on the agenda include:
· Achieving business outcomes with CMDB Data Foundations
· Best practices for deploying a healthy CMDB
· Understanding the Common Service Data Model (CSDM)
· Leveraging AI for CMDB
This collaborative session is targeted towards IT CxO’s, IT functional leaders, configuration management / CMDB team members and your ServiceNow team. Register now to secure your spot!
Agenda:
9:00 AM – 9:15 AM: Kickoff & Welcome
9:15 AM – 10:30 AM: Data Foundation Seminar
10:30 AM – 10:45 AM: Break
10:45 AM – 11:30 AM: Data Foundation Outcomes
11:30 AM – 12:00 PM: Lab 1 (Data Foundation use case experience)
12:00 PM – 1:00 PM: Lunch
1:00 PM – 1:30 PM: Lab 1 wrap-up
1:30 PM – 2:00 PM: Partner Showcase
2:00 PM – 2:10 PM: Break
2:10 PM – 2:45 PM: Data Ingestion
2:45 PM – 3:30 PM: Lab 2 (Service Mapping)
3:30 PM – 4:00 PM: Data Governance
4:00 PM – 4:30 PM: Q&A, call to action, optional take home labs
