Join our in-person practitioner workshop
A robust data foundation (CMDB) is key to understanding the relationships and interdependencies across IT. It provides the visibility and insights needed to optimize operations, mitigate risks, and drive innovation.
Join ServiceNow’s CMDB Data Foundations Workshop to discover how aligning your CMDB with the Common Service Data Model (CSDM) can transform IT operations. Gain practical strategies for data ingestion and governance from both organizational and technical perspectives and see how ServiceNow leverages AI to boost IT efficiency.
Topics on the agenda include:
· Achieving business outcomes with CMDB Data Foundations
· Best practices for deploying a healthy CMDB
· Understanding the Common Service Data Model (CSDM)
· Leveraging AI for CMDB
Register now to secure your spot!
Agenda:
8:00 AM: Check in & Breakfast
8:30 AM: Data Foundations
9:30 AM: Data Foundation Outcomes
10:20 AM: Break
10:35 AM: Demo and Lab 1 (Data foundation use case experience)
11:20 AM: Data Ingestion
12:10 PM: Lunch
1:00 PM: Demo and Lab 2 (Building effective service maps)
2:00 PM: Data Governance
2:25 PM: Break
2:40 PM: Demo and Lab 3 (CI management of common use cases)
3:40 PM: Workshop recap and resources
4:00 PM: End