Name
Customer Panel - real world insights from service leaders
Date & Time
Wednesday, July 8, 2026, 1:20 PM - 1:50 PM
Dr. Edward Steele James Mason David Ross
Description

Hear how some of the leading names across industries are reimagining and delivering elite customer experiences.

 

Speakers: Dr. Edward Steele, IT Fellow for Data Science, The Met Office; James Mason, Service Manager, Next plc; Gary Grant, Head of Field Operations, Castle Water

Jon McKenna
Kingfisher Plc
Director of Service Experience

James Mason
Next plc
Service Manager

Dr. Edward Steele
The Met Office
IT Fellow for Data Science

Dale Cheeseman
ServiceNow
EMEA Director AI & Data Architects

David Ross
ServiceNow
CRM Director

Alex Montgomery
Servicenow
Chief Technology & Digital Officer

Jeroen Sourbron
Genesys
Alliance Director

Gary Grant
Castle Water
Head of Field Operations

Jenny Ransom
ServiceNow
Sr CRM Account Executive