Name
Solution Spotlight: Autonomous CRM
Date & Time
Wednesday, July 8, 2026, 1:50 PM - 2:10 PM
Jenny Ransom
Description

Combining AI agents, real-time data and cross-departmental workflows, see how resolving customer issues, configuring quotes and end-to-end order orchestration can be effortlessly and autonomously executed, with no manual handoffs

 

Speaker: Jenny Ransom, Sr CRM Account Executive, ServiceNow

Jon McKenna
Kingfisher Plc
Director of Service Experience

James Mason
Next plc
Service Manager

Dr. Edward Steele
The Met Office
IT Fellow for Data Science

Dale Cheeseman
ServiceNow
EMEA Director AI & Data Architects

David Ross
ServiceNow
CRM Director

Alex Montgomery
Servicenow
Chief Technology & Digital Officer

Jeroen Sourbron
Genesys
Alliance Director

Gary Grant
Castle Water
Head of Field Operations

Jenny Ransom
ServiceNow
Sr CRM Account Executive