Name
Solution Spotlight: Customer Experience focus
Date & Time
Wednesday, July 8, 2026, 3:10 PM - 3:30 PM
Jeroen Sourbron
Description

Hear from Genesys on how, as the front door of customer engagement, correctly enabling the contact centre is a prerequisite to deliver elite customer experience

 

Speaker: Jeroen Sourbron, Alliances & GSI Director, EMEA North, Genesys

Jon McKenna
Kingfisher Plc
Director of Service Experience

James Mason
Next plc
Service Manager

Dr. Edward Steele
The Met Office
IT Fellow for Data Science

Dale Cheeseman
ServiceNow
EMEA Director AI & Data Architects

David Ross
ServiceNow
CRM Director

Alex Montgomery
Servicenow
Chief Technology & Digital Officer

Jeroen Sourbron
Genesys
Alliance Director

Gary Grant
Castle Water
Head of Field Operations

Jenny Ransom
ServiceNow
Sr CRM Account Executive